FAQ
General
I have a question about my order, who can I contact?
For any order inquiries please contact our customer service team at oakwilloworders@outlook.com
Where do you ship to?
We ship across Canada and the US.
Where are your products made?
All of our products are made in our workshop in North Bay Ontario by our team. The only exceptions to that is our wool dryer balls, car air fresheners, our compostable dish brushes & scrubbies, and our wax warmers.
Do you do wholesale?
Yes we do! To apply, simply fill out the application under our “wholesale” tab or contact our wholesale team at wholesale.oakwillow@outlook.com.
Do you offer refills?
Locally, we do offer refills! However, after researching the environmental impact of shipping containers back and forth we have opted to not offer refills on shipped orders. We encourage reuse of all our glassware, and offer compostabe packing upon request.
How Can We Help?
Candles & Wax Melts
How do I get the best burn out of my candles?
Before your first burn, trim your wick nice and short, allow your candle to melt all the way to the brim of the jar to ensure ideal candle memory, and do not let your candle burn for more than 4 hours at a time.
Toilet Cleaning Pods
Are the toilet pods septic safe?
The toilet pods are septic safe!
Are the toilet cleaning pods safe for pets?
Our toilet pods were specifically made with pets in mind. The unscented toilet cleaning pods are 100% food grade making them completely safe for pets. Our toilet pods were inspired by our founder's cats, one of whom can open the toilet lid!
What else can I use the toilet pods for?
Our customers have found more uses than we could've imagined for the toilet pods. Some uses include: reducing odour after bathroom use, deodorizing & eliminate build-up in drains, and adding them to your sink for aromatherapy when washing your hands.
There are undoubtedly many more ways to use these versatile little pods. If you find more that work for you and your family, let us know!
Solid Dish Soaps
Why does my solid dish soap leave a white/waxy residue?
You're using too much soap! It can be hard to adjust to using a concentrate but it's important to remember how little you need to do a whole sink of dishes!
Why don't I get bubbles when I use my solid dish soap?
Bubbles are not an indicator of cleanliness or effectiveness and we have not added additional ingredients for the visual effect.
Single Use Hand Soaps
I keep dropping my soap, is there a trick?
It is imperative that you squish the soap before getting your hands wet. Otherwise the soap will become slippery when wet making it easy to drop.
Multipurpose Cleaner
Is this spray a disinfectant?
Our multipurpose tablets create a cleaner, not a disinfectant.
How do I know which areas to disinfect vs clean?
It is not necessary to disinfect every surface in which you wish to clean. A good rule of thumb is any area that is going to come into contact with your mouth, you should disinfect, and any area that is not you can just clean. Disinfecting works to kill viruses and bacteria. Cleaning is a great way to remove every day grime. Counter tops, messy spills, sinks, shower walls can all be done with a multi-purpose cleaner. All areas with bodily fluids should be disinfected; blood, toilet messes, etc.
Can I reuse a spray bottle or do I have to buy your spray bottle?
It is always most eco-friendly to use the product you have at home, simply clean out your spray bottle and use like normal!
Solid Shampoo
Can you explain the ingredients in the solid shampoo?
Sodium Cocoyl Isethionate – a surfactant derived from coconuts that is gentle, non-toxic, non-allergic and non-irritating for use on skin and hair. A surfactant is the part of soap that lifts dirt and oil from the surface of the hair and scalp.
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Coconut Oil – a fatty oil derived from coconuts. Highly moisturizing.
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BTMS 25 – a natural conditioning emulsifier derived from Colza oil.
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Cetyl alcohol – a fatty alcohol used for smoothing, hydrating and moisturizing the hair and scalp.
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Cocamidopropyl Betaine – a fatty acid derived from coconut. A gentle surfactant used in skin care.
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Silk Amino Acid – a natural water-soluable glycoprotein extracted from raw silk. Used in skin and hair products for its high levels of serine which has excellent moisture preservation characteristics.
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Panthenol D – a healing ingredient primarily used in hair and skin products for its moisturizing effects. Can improve scalp health and promote hair growth.
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Hydrolyzed Oat Protein – Used in hair care to make hair shiny, reduce breakage and repair and protect the hair from damage.
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Germall Plus – a safe, non-toxic, natural preservative.
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Mica – an artificial colorant used in cosmetics and skin care. We use an artificial option for our mica as the naturally sourced mica powders are often sourced unethically.
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Essential oil – All shampoo bars are scented with pure grade essential oils except for our unscented version.
Laundry Pods
Are these good for sensitive skin?
For sensitive skin we recommend using our unscented laundry pods.